AI & automation · the phone gets answered

The call at 5.40 pm goes unanswered. So does the order.

We answer calls when nobody else can and file every call as a note in the system – processed in Europe or on your premises.

What happens here

Every call becomes a note in the system.

Answered, transcribed, assigned.

The red seal

People give the final approval.

First a measurable pilot at a binding price after the first consultation. We scale up when the numbers add up.

Free consultation What we deliver
Does this sound familiar?

The note beside the phone is your least reliable system.

Anyone who cannot get through calls the next one. And what was discussed ends up as shorthand on a scrap of paper.

What is included

What we set up

  • Call answering outside hours
  • Appointment suggestion from your calendar
  • Transcript and summary
  • Note and task in the CRM
  • Forwarding, when it is urgent
  • Reminders for callbacks and maintenance
  • Processing in Europe or on your server
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What do the calls nobody takes cost you?

Conservative: only half counts as recoverable. Runs locally in the browser.

62recoverable calls per year
5.616 €Revenue per year (benchmark)

How it works

To a phone that thinks along, in three steps.

Step 1Listening in for a week

When do calls go unanswered, and what are they about?

Step 2Analysis first

Summarise calls, a note into the CRM.

Step 3Add call answering

With a clear announcement that a machine is answering. Urgent matters go to a person.

The technical view

Process speech, keep the data.

Recognition in Europe

Open models run in a European data centre or in-house at your company. The recording does not leave the server – that is how we run it ourselves.

Limits of recognition

Dialect, noise and proper names cause errors. The summary is therefore groundwork – where the exact wording matters, a person listens back.

Recording is your decision

We set up the notice, consent and deletion periods on the technical side. Whether you record is something to settle with your data protection officer – we do not give a legal assessment.

First the note, then call answering

The biggest benefit: a note and a task from every call. After that it becomes clear which calls need automatic answering.

Common questions

Voice & telephony – what managing directors ask us.

Do callers notice they are talking to a machine?

Yes, and we tell them so. An answering system posing as a human gets found out and damages trust. The announcement says clearly who is speaking and what happens to what is said.

Can we simply record conversations?

That is not a technical but a legal question, and it depends on the case. We set up notice, consent and deletion periods and document them. The assessment of whether your approach is permissible belongs with your data protection officer – we do not take that on.

Do the recordings go to the USA?

Not if you do not want that. We run the speech recognition on a machine in a European data centre or on your premises. That is somewhat slower than an American service and in exchange uncomplicated on data protection.

Does that work with dialect?

Limited. Northern German and light colouring are no problem; strong dialect and building-site noise lower recognition considerably. That is why the recording stays retrievable and the summary is preparatory work, not a transcript.

Does that suit our phone system?

As a rule yes – modern systems and cloud telephony can be connected. With very old systems we check beforehand whether an additional number is the better route.

What if someone wants to speak to a real person?

Then the call is put through or a callback is created – that is built in. An answering system you cannot escape annoys more customers than it catches.

Let’s talk

Free consultation at a fixed appointment – or a non-binding price range first.

Free consultation Request a quote
Insights & guides

So you can ask the questions beforehand.

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